✨How do I place an order?
Simply browse our collection, choose your print, and add it to your cart. Once you're ready, proceed to checkout and follow the payment steps.

✨What payment methods do you accept?
We accept major credit/debit cards and Shop.

✨Can I cancel or change my order?
If you need to cancel or make changes, please contact me within 24 hours of placing your order. Once production begins, changes may not be possible.

✨How do I receive my digital download?
Once you complete your purchase and select the digital download option, your file will be sent directly to your inbox within 24 hours. Please check your spam or junk folder just in case!

✨How many times can I download my file?
You will have 5 chances to download your digital file. Please make sure to save a copy to your device to avoid any inconvenience.

✨Can I get a refund or replacement if I lose the file?
Due to the nature of digital products, we are unable to offer refunds or replacements if the file is lost or deleted. Please keep your download safe.

✨What if I want to print the digital file?
You’re welcome to print your digital download at home or via a third-party printing service. However, we cannot take responsibility for print quality or color accuracy when using external printers, as these can vary.

✨ Can I use the digital download for commercial purposes?
Our digital downloads are intended for personal use only. However, under certain circumstances, we may allow commercial use with prior consent. Please reach out to us before proceeding if you are interested in commercial use.

✨How do I make a print customisable?
Making a print your own is super easy! Just follow these steps:
💗Pick your favourite from our preset font list and colour guide (you’ll find it linked in the product description).
💗 Let us know what colour you’d like your design in.
💗Pop all the custom info in the ‘Notes’ box at checkout(you’ll see it in your basket). This could be names, quotes, dates – whatever makes it personal to you!

If we need to double-check anything, we’ll get in touch before printing. You bring the ideas, we’ll bring the magic ✨


✨How do you know what bespoke print I want?
Our bespoke prints are built and designed specifically for you! Once you request a consultation, we’ll get in touch to go through a brief and chat about your ideas. You can choose to have the consultation over email or a call, alternatively you can reach me on the live chat, Its not a bot or AI, it's me you are speaking with! When you book a consultation just pop your contact preference in the notes box at checkout!

The turnaround time for bespoke prints can be just a couple of days too depending on what you are looking for. You will also see a proof of the design to make sure it’s exactly what you’re after.

Don’t worry – bespoke prints are not as expensive as you might think, with prices starting from just £20!

✨How long will my order take to arrive?
We offer free standard shipping on all prints. Our goal is to have your order carefully packed and dispatched so that it reaches you within 5 working days.

If you need your print sooner, you can select express shipping at checkout. Simply place your order before 1pm, and your print will be delivered the next working day.

✨What about Bespoke Prints
Due to the time and care we put into your bespoke prints these may take a little longer to get to you. If you have a print that you need quicker get in-touch, we will always do our best to get it to you.

✨Do you ship internationally?
Unfortunately not yet. But keep checking our socials as we may introduce it in the future.

✨What if my order arrives damaged?
I take great care in packaging, but if your order arrives damaged, please email me with photos to emily@CosyPrintCompany.com and I’ll arrange a replacement.

Can I collect?
We are based in Hartlepool, Teesside - If you are local in exceptional circumstances you can collect with previous agreement.

✨Can I request a different size?
Yes! If you’d like a size not listed, get in touch, and I’ll see what’s possible.

✨Still need help?
If you have any other questions, feel free to reach out via the live chat box, contact form below or email me at emily@CosyPrintCompany.com I’m happy to help!